Q1.Is SUNLU a factory or trading company? A: SUNLU is a direct factory with BSCI& SGS, TUV proved.
Q2. What payment way is available by SUNLU? A: Alibaba Assurance Trade order, T/T, Paypal, Western Union are available. Q3. What about the lead time? A: Sample needs 2-5 days, mass production needs 10 to 25 working days depends on quantity.
Q4: Do you offer guarantee for the products? A: Yes, we offer 1 years warranty for our products.
Q5: Do you have any certificate on your 3D printer filaments and 3D pen? A: Yes, our 3D printer filament passed SGS, TUV, RoHS; Our 3D pen passed SGS, TUV, CE, FCC, RoHS; both of them have safety report. Q6: Is it possible to do customized order? A: Yes, OEM, ODM are welcome, customized your own brand, logo and package box it is our strong point.
Q7: Could you send to my country? A: Yes, we do business in every corner of the world, please contact with us to consult the details delivery charge;
Q8: If outside of China(Mainland), must I pay customs duties, import taxes, VATS, etc...? A: Yes, customs fees, imports taxes and VAT may apply and not include in your order total cost. Please kindly know that we could not estimate your countries' import taxes. I would suggest you try a duty estimating website like: Duty Calculator.